How do I check out online?
Checking the Details
Once on the check out page (Basket), make sure the details are correct:
- The correct address
- The correct coffee
- The correct number of bags
You can arrange to receive your coffee a few different ways. We do not ship green coffee, but we can connect you with third party shipping companies to deliver your coffee.
- You can choose arrange shipping via ground freight.
- You can schedule a warehouse pickup. Specify the pickup date in the calendar and enter details in the comments box. Use this option when picking up the coffee yourself or arranging your own trucking.
- If you have 'Add to Position' functionality, you can select this option at checkout, but it's then up to you to contact us when you wish to take delivery of your coffee within the contracted period.
Please review and carefully consider any accessorials you may need for your coffee to be delivered. Accessorials are additional services that truckers may need to provide to deliver coffee to your address. When shopping online, please select all circumstances that apply to your delivery during checkout. Use the Comment Box to provide us with additional details about your delivery that are not listed among the accessorials/add-ons. For example, "Please use the south dock."
Making a Payment
You can choose to pay for your coffee immediately by credit card or in instalments via Splitit. Once your payment details are confirmed, click 'Place Order' to finalize your order.
Can I pay with Invoice?
As standard, new accounts do not have an 'invoice me' option. If you would like to request an Invoice checkout option, please email us at firstname.lastname@example.org
Please note that unless you have agreed terms with us, we will require full payment up front before we can release your coffee to you.
Once you finalize your order, you will receive an order confirmation with details outlining your order by email. We will then generate a DO (delivery order) that directs the warehouse to prepare your coffee for release, whether via shipping or pickup. You will not be able to pickup your coffee without a delivery order.
Please note: For first time buyers, there will be a delay on your first order as we will need to add you to our systems. You will receive tracking and delivery details as soon as they are available from the shipping provider.